I've tried yesterday to buy something from http://www.direct4drive.com/
I had already done the last year two purchases from that store (it was going by name onlinekeystore.com by that time), using my gmail address but few months ago and as I fear of them leaking my main address, I've replaced it with a trashmail.net one.
I put everything I wanted at the shop's basket and checkout normally using my credit card.
The credit card was charged automatically and I received confirmation mail.
So far so good.
Few hours later I receive this e-mail:
Followed by this e-mail:RK MEDIA GROUP PTE LTD has requested that you update your billing information.
u are using a trashmail.net email which isnt usual for a normal customer.
Please read our mail and answer to proofe u are the real owner from the account.
D4D - Team
Thank you for your order.
Our Anti-Fraud 2co tool reported us that you are using disposable
Your order has a risk of 10 which is the highest risk.
Thats why we have to check if you are the real owner of your credit card.
We have to do this to protect us from fraud.
Please send us the required documents as a copy via Email.
It could be a PHOTO (PHOTO AND NOT SCAN) of the front side of your
credit card and also photo id card/driving license.
It must be an official document.
Once we have the documents we will send you the ordered product.
If u dont want to send us the document we will refund u because of
fraud risk and will ban your credit card, account and IP.
Thank you very much for your understanding.
I explained them that I try to avoid spam and that's the reason I use trashmail and I sent them the proofs they asked.
Few minutes later I got the following answer:
Followed by this:hi,
reason is because we can also only send to payment email which no
longer exists so you will always have problems getting your keys,
please change your email for a normal email or we cannot do business
I did what they wanted yet they canceled my order anyway...A credit/refund has been issued on the following order.
Additional comments: canceled
A refund can be issued by 2Checkout for various reasons, including:
1) Requested by the cardholder.
2) Requested by the vendor.
3) Failed internal fraud checking.
Your refund should appear on your credit card/bank statement within the next 7-10 days.
What else I could do... I've created a forward e-mail address at my own server as for me was as normal as it can get (as anyone can make gmail.com addresses and I couldn't understand their definition of "normal") and updated my profile at their site.
After that I've just tried to do my order again, only to find out that they blocked credit card checkout for me (or for entire IP region, I haven't checked) and allowed only Bank transfer.
When I e-mailed them back, asking for them to explain the situation, I've received this e-mail:
But still I was not be able to checkout using credit card.Hi
We have received multiple fraud attempts on many levels from these
type of addresses so we have banned them indefinitely across the site
so you cannot get serial emails sent to those addresses. We will not
spam you with needless messages we only send newsletters to
subscribers and is opt in not opt out
After that I kept sending them e-mails trying to explain what I am trying and what is happening, even using screenshot, but they either didn't understood or didn't care.
An hour later, after trying for one last time in case they unblocked me, I got this error message while trying to checkout:
"You are not allowed to continue the checkout procedure! Please apply to the store administrator for details."
I sent them a last e-mail about this, asking if it's on-purpose or an error, but I never got an answer.
I presume I got banned...
Anyway, after that I got to another online shop, used the .de alias and everything was ok.
I thanked them and I am looking to buy more stuff from them in the future.
I wonder how many people are using Trashmail to fraud others...
Hopefully that was entertaining reading, although for me was not as entertaining as it seems!
Sorry for my English if I am making mistakes, but it isn't my native language.