TrendMicro Blocking Trashmail

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mr-flot
Posts: 53
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

TrendMicro Blocking Trashmail

Post by mr-flot » 01 Nov 2012, 10:28

Got this response recently after sending an email through Trashmail.

QUOTE:
This is the mail system at host trashmail.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<sales@megabuy.com.au>: host in.sjc.mx.trendmicro.com[216.99.131.21] said: 550
5.7.1 Service unavailable; Client host [88.198.11.51] blocked using Trend
Micro RBL+. Please see
http://www.mail-abuse.com/cgi-bin/looku ... .198.11.51; Mail from
88.198.11.51 blocked using Trend Micro Email Reputation database. Please
see <http://www.mail-abuse.com/cgi-bin/lookup?88.198.11.51> (in reply to
RCPT TO command)
UNQUOTE

I went to there link and was able to fill out a request to unblock it as an End User but I doubt if they'd listen.
Couldn't really answer their Ques 2.

Thought people would like to know.

mr-flot
Posts: 53
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Re: TrendMicro Blocking Trashmail

Post by mr-flot » 01 Nov 2012, 11:26

Just received this reply from TrendMicro:

Hello,

Thank you for contacting us about this IP address on RBL. 88.198.11.51 was listed because we received spam from this address and
because no action was taken when we reported this to your ISP.

We need to hear from your ISP prior to removing any part of this listing. Please secure your network and contact your ISP, and have
your ISP contact us for removal.

Kind regards,
Ryan Pagaduan
Spam Investigation Team
Trend Micro Inc.


-------------------------------------------- Managed by Request Tracker

Admin
Site Admin
Posts: 1243
Joined: 16 Jun 2006, 08:55
Location: Germany
Contact:

Re: TrendMicro Blocking Trashmail

Post by Admin » 01 Nov 2012, 21:46

I contacted them too to, but I got no answer at all.
I have to recheck it.
I suppose a spammer put TrashMail.net on their RBL to sabotage the anti-spam service or there was a spam soft bounce to a From address of someone.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

mr-flot
Posts: 53
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Re: TrendMicro Blocking Trashmail

Post by mr-flot » 02 Nov 2012, 02:43

Did you click on the first link, get a page with a box with the ISP number inside?

After clicking "Check" you get a Results box with the opportunity to "Request to be removed from the global blocked list" next to "Feedback".

Admin
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Re: TrendMicro Blocking Trashmail

Post by Admin » 04 Nov 2012, 23:22

mr-flot wrote:Did you click on the first link, get a page with a box with the ISP number inside?

After clicking "Check" you get a Results box with the opportunity to "Request to be removed from the global blocked list" next to "Feedback".
Yes I did.
I re-resent a request to be removed.
I suppose we are on the list because of a wrong soft-bounce of a very old email before double opt-in mechanism has been in place.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

mr-flot
Posts: 53
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Re: TrendMicro Blocking Trashmail

Post by mr-flot » 05 Nov 2012, 00:08

Thanks for that.

I'll go through the process again and this time let them know that you tried. I'm curious to see what they say.

mr-flot
Posts: 53
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Re: TrendMicro Blocking Trashmail

Post by mr-flot » 05 Nov 2012, 01:51

Just got an email from the vendor that I was trying to email telling me that the issue has now been fixed.
Didn't say how.

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Re: TrendMicro Blocking Trashmail

Post by Admin » 08 Nov 2012, 15:31

mr-flot wrote:Just got an email from the vendor that I was trying to email telling me that the issue has now been fixed.
Didn't say how.
TrashMail.net is still listed in the RBL at TrendMicro.
They complained about a Challenge-Response system answer which was:
"Your message has not been accepted."

They said that would be spam. I tried to explain them that this is not spam. They complained that they got multiple complaints. Maybe because before we had the double opt-in mechanism, the backup MX server send back to forged FROM addresses that a mail did not existed.
However this has been fixed. I asked me to send me a real sample of a spam. They no more answered.

So TrendMicro refuses to remove TrashMail.net from their RBL because they don't really read what I wrote.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

mr-flot
Posts: 53
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Re: TrendMicro Blocking Trashmail

Post by mr-flot » 09 Nov 2012, 06:14

Thanks for that.

Perhaps the vendor just whitelisted me.

All the more reason to avoid Trendmicro Products. I'd be worried that if I had problems with the software I would be given the same run-around. Sounds to me like a base grade clerk responds to our emails and doesn't know when to escalate the issue to a higher level. Probably feels his/her chances of promotion would go down if they bothered senior Clerks/Techs.

Admin
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Re: TrendMicro Blocking Trashmail

Post by Admin » 17 Nov 2012, 22:31

TrendMicro has whitelisted now TrashMail.net.
The IP has been removed from their RBL list.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

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