Weird Emails Received (HTML content missing)

Bug reports about this site.
Post Reply
mr-flot
Posts: 64
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Weird Emails Received (HTML content missing)

Post by mr-flot » 25 May 2020, 10:51

I received one or two emails this morning through Trashmail - no problems.

But the in the afternoon received about three and it's as though they were stripped of HTML.
Using Thunderbird, I could not view them using View Message Body as Original HTML or Simple HTML, only as Plain text.
One email I could not view as at all.

Does this have something to do with the system update??

mr-flot
Posts: 64
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Re: Weird Emails Received (HTML content missing)

Post by mr-flot » 27 May 2020, 10:56

After 24 hrs the problem is still there, I'm still getting empty emails.
Emails that have text only content get through, the others don't.

Will Trashmail Co. be able to recover the original emails that were sent to me?

Admin
Site Admin
Posts: 1287
Joined: 16 Jun 2006, 08:55
Location: Germany
Contact:

Re: Weird Emails Received (HTML content missing)

Post by Admin » 31 May 2020, 10:22

This was a bug has been fixed.
Or do you still have this problem?

We enabled too SMTPUTF8 support, but we are unsure if it works perfectly, as we are unable to test it for the moment.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

mr-flot
Posts: 64
Joined: 15 Jan 2010, 04:03
Location: Sydney, Australia.

Re: Weird Emails Received (HTML content missing)

Post by mr-flot » 31 May 2020, 10:54

I cannot tell if the problem is still there.

I haven't been receiving any emails since yesterday morning, I was expecting a couple of regular ones.

A couple of emails that I sent myself 3 hours ago only just now came through (when sent they did not contain HTML data, only text).

Admin
Site Admin
Posts: 1287
Joined: 16 Jun 2006, 08:55
Location: Germany
Contact:

Re: Weird Emails Received (HTML content missing)

Post by Admin » 07 Jun 2020, 17:47

That is now past:
The logging feature has just been released.
Now you should no more lost emails at all.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

clueless
Posts: 3
Joined: 26 May 2020, 14:49
Contact:

Re: Weird Emails Received (HTML content missing)

Post by clueless » 08 Jun 2020, 10:21

Well, I am sorry to say that I am getting zero emails through trashmail since last night at around 15:00 GMT, not even the headers. :x This is the same time you sent out your message to say everything is now OK. Messages appear as received by trashmail but they are not being sent from trashmail to their designated addresses.
Attachments
Screenshot_2020-06-08 TrashMail - Address-Manager_cr.jpg
Screenshot_2020-06-08 TrashMail - Address-Manager_cr.jpg (130.57 KiB) Viewed 754 times

Admin
Site Admin
Posts: 1287
Joined: 16 Jun 2006, 08:55
Location: Germany
Contact:

Re: Weird Emails Received (HTML content missing)

Post by Admin » 08 Jun 2020, 17:18

Can you see them in the Logging window?
Please send me directly a message to support@trashmail.com that I can analyse the problem.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

clueless
Posts: 3
Joined: 26 May 2020, 14:49
Contact:

Re: Weird Emails Received (HTML content missing)

Post by clueless » 08 Jun 2020, 20:13

Hi - not sure where logging is ?? but I am happy to say that, for whatever reason, the fault has disappeared and I received my first trashmail at 14:18 GMT.

Stay Safe

Admin
Site Admin
Posts: 1287
Joined: 16 Jun 2006, 08:55
Location: Germany
Contact:

Re: Weird Emails Received (HTML content missing)

Post by Admin » 08 Jun 2020, 21:21

Please try this function:
Click on your disposable email address you want to inspect then click on the button "Logging":
Bildschirmfoto 2020-06-08 um 22.20.10.png
Bildschirmfoto 2020-06-08 um 22.20.10.png (106.59 KiB) Viewed 746 times
Everything should be recorded inside.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest