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Emails are not being received at Destination/Registered Email

Posted: 03 Aug 2016, 03:59
by cwongtech
Hi,

It seems like the destination email cannot receive any forwarded emails, although the forward-emails-remaining counter is going down (indicating Trashmail is receiving the emails).

Re: Emails are not being received at Destination/Registered Email

Posted: 03 Aug 2016, 15:34
by leroidesmalins2
I confirm, same problem here

Re: Emails are not being received at Destination/Registered Email

Posted: 03 Aug 2016, 20:29
by SC1
Same here!
Don't receive eMails forwarded, but counter is going down for each Mail, and there is no error message for the sender.

Re: Emails are not being received at Destination/Registered Email

Posted: 03 Aug 2016, 20:31
by ahhh
i have same issue, its over 15hrs now

Re: Emails are not being received at Destination/Registered Email

Posted: 04 Aug 2016, 08:18
by Sebastian
Me too, i didn't even recieve my confirmation from trashmail as i renewed my membership... i sent a testmail to one of my trashmail adresses - i didn't get an error message back, but the mail didn't go trough yet.

Re: Emails are not being received at Destination/Registered Email

Posted: 04 Aug 2016, 08:27
by leroidesmains2
Same issue here : any news ?
No answer support, I despair :(

Re: Emails are not being received at Destination/Registered Email

Posted: 04 Aug 2016, 14:12
by whitcitynf@yahoo.com
I've been having the same problem for nearly a week now...

Re: Emails are not being received at Destination/Registered Email

Posted: 04 Aug 2016, 14:15
by whitcitynf
I've been having the same problem for about a week now.

Re: Emails are not being received at Destination/Registered Email

Posted: 04 Aug 2016, 21:19
by Admin
Hello,

I reply for everyone:
Our hosting service for the SMTP outgoing server seems to have hardware problems.
The operating system re-booted in read-only mode, and now is no more going up.
I disabled today the outgoing mail server, TrashMail is now sending directly the emails.
However I just ordered a new server, to re-enable a new outgoing mail server. Once the hosting service company will have fixed its hardware issue, I will re-enable the second mail server, and then provide high availability for the outgoing emails in the future.

Sorry for the issue.
PS: This error happens since today, it should not happen since one week!

Re: Emails are not being received at Destination/Registered Email

Posted: 18 Aug 2016, 17:25
by Sebastian
What's the status at the moment? I still don't get all my mails. Don't know if they just will arrive later or they are lost?!

Re: Emails are not being received at Destination/Registered Email

Posted: 23 Sep 2016, 15:29
by firewaran
Hi,
just set up my first account and tried to use the service.
Unfortunately i experience the same issue, counter goes down but mails are not incoming at the real address.

Re: Emails are not being received at Destination/Registered Email

Posted: 27 Nov 2016, 10:15
by Admin
Hello,

this issue has now been repaired.