Emails are not being received at Destination/Registered Email

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cwongtech
Posts: 7
Joined: 03 Feb 2010, 13:02

Emails are not being received at Destination/Registered Email

Post by cwongtech » 03 Aug 2016, 03:59

Hi,

It seems like the destination email cannot receive any forwarded emails, although the forward-emails-remaining counter is going down (indicating Trashmail is receiving the emails).

leroidesmalins2

Re: Emails are not being received at Destination/Registered Email

Post by leroidesmalins2 » 03 Aug 2016, 15:34

I confirm, same problem here

SC1

Re: Emails are not being received at Destination/Registered Email

Post by SC1 » 03 Aug 2016, 20:29

Same here!
Don't receive eMails forwarded, but counter is going down for each Mail, and there is no error message for the sender.

ahhh

Re: Emails are not being received at Destination/Registered Email

Post by ahhh » 03 Aug 2016, 20:31

i have same issue, its over 15hrs now

Sebastian

Re: Emails are not being received at Destination/Registered Email

Post by Sebastian » 04 Aug 2016, 08:18

Me too, i didn't even recieve my confirmation from trashmail as i renewed my membership... i sent a testmail to one of my trashmail adresses - i didn't get an error message back, but the mail didn't go trough yet.

leroidesmains2

Re: Emails are not being received at Destination/Registered Email

Post by leroidesmains2 » 04 Aug 2016, 08:27

Same issue here : any news ?
No answer support, I despair :(

whitcitynf@yahoo.com

Re: Emails are not being received at Destination/Registered Email

Post by whitcitynf@yahoo.com » 04 Aug 2016, 14:12

I've been having the same problem for nearly a week now...

whitcitynf

Re: Emails are not being received at Destination/Registered Email

Post by whitcitynf » 04 Aug 2016, 14:15

I've been having the same problem for about a week now.

Admin
Site Admin
Posts: 1241
Joined: 16 Jun 2006, 08:55
Location: Germany
Contact:

Re: Emails are not being received at Destination/Registered Email

Post by Admin » 04 Aug 2016, 21:19

Hello,

I reply for everyone:
Our hosting service for the SMTP outgoing server seems to have hardware problems.
The operating system re-booted in read-only mode, and now is no more going up.
I disabled today the outgoing mail server, TrashMail is now sending directly the emails.
However I just ordered a new server, to re-enable a new outgoing mail server. Once the hosting service company will have fixed its hardware issue, I will re-enable the second mail server, and then provide high availability for the outgoing emails in the future.

Sorry for the issue.
PS: This error happens since today, it should not happen since one week!
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

Sebastian

Re: Emails are not being received at Destination/Registered Email

Post by Sebastian » 18 Aug 2016, 17:25

What's the status at the moment? I still don't get all my mails. Don't know if they just will arrive later or they are lost?!

firewaran

Re: Emails are not being received at Destination/Registered Email

Post by firewaran » 23 Sep 2016, 15:29

Hi,
just set up my first account and tried to use the service.
Unfortunately i experience the same issue, counter goes down but mails are not incoming at the real address.

Admin
Site Admin
Posts: 1241
Joined: 16 Jun 2006, 08:55
Location: Germany
Contact:

Re: Emails are not being received at Destination/Registered Email

Post by Admin » 27 Nov 2016, 10:15

Hello,

this issue has now been repaired.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

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