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Can't send EMAIL to TrashMail

Posted: 14 Dec 2006, 14:50
by alexa
Hello,
We are running instant FAX to MAIL service, the fax is converted to TIFF and sent to receiver. We've noticed that when our customers are using TrashMail the message can't pass to them. Meanwhile we've recommended not to use TrashMail with our service, but we would like to solve this problem.
We never send spam, the EMAIL whence we send our messages is out@faxsv.com

Re: Can't send EMAIL to TrashMail

Posted: 16 Dec 2006, 01:05
by Admin
alexa wrote:Hello,
We are running instant FAX to MAIL service, the fax is converted to TIFF and sent to receiver. We've noticed that when our customers are using TrashMail the message can't pass to them. Meanwhile we've recommended not to use TrashMail with our service, but we would like to solve this problem.
We never send spam, the EMAIL whence we send our messages is out@faxsv.com
Hello,
I will try to investigate the problem.
Its really strange, normally it should not touch the attached files.

Re: Can't send EMAIL to TrashMail

Posted: 17 Dec 2006, 23:03
by Admin
alexa wrote:Hello,
We are running instant FAX to MAIL service, the fax is converted to TIFF and sent to receiver. We've noticed that when our customers are using TrashMail the message can't pass to them. Meanwhile we've recommended not to use TrashMail with our service, but we would like to solve this problem.
We never send spam, the EMAIL whence we send our messages is out@faxsv.com
Hi,
your mail server is not configured correctly. It does not respect the RFC 1123.
Here is the error message in the log files of my mail server Postfix:
NOQUEUE: reject: RCPT from faxsv.com[64.187.111.210]: 450 <VPS222.home>: Helo command rejected: Host
not found; from=<out@faxsv.com> to=<XXXXXX@trashmail.net> proto=ESMTP helo=<VPS222.home>

It seems that your server uses a false HELO command. See http://cr.yp.to/smtp/helo.html:
A HELO request usually has a parameter showing the client's name:

220 heaven.af.mil ESMTP
HELO gateway.af.mil
250 heaven.af.mil

RFC 1123 requires that the parameter be ``a valid principal host domain name for the client host.'' However, some clients don't have names. I recommend that they use bracketed IP addresses:

220 heaven.af.mil ESMTP
HELO [10.43.0.25]
250 heaven.af.mil
If you have other questions, please don't hesitate to ask me.

FAXsv

Posted: 18 Dec 2006, 07:40
by alexa
I think weve fixed that. Thank you.