Can't send EMAIL to TrashMail

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alexa
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Joined: 14 Dec 2006, 14:32
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Can't send EMAIL to TrashMail

Post by alexa » 14 Dec 2006, 14:50

Hello,
We are running instant FAX to MAIL service, the fax is converted to TIFF and sent to receiver. We've noticed that when our customers are using TrashMail the message can't pass to them. Meanwhile we've recommended not to use TrashMail with our service, but we would like to solve this problem.
We never send spam, the EMAIL whence we send our messages is out@faxsv.com
FAXsv

Admin
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Location: Germany
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Re: Can't send EMAIL to TrashMail

Post by Admin » 16 Dec 2006, 01:05

alexa wrote:Hello,
We are running instant FAX to MAIL service, the fax is converted to TIFF and sent to receiver. We've noticed that when our customers are using TrashMail the message can't pass to them. Meanwhile we've recommended not to use TrashMail with our service, but we would like to solve this problem.
We never send spam, the EMAIL whence we send our messages is out@faxsv.com
Hello,
I will try to investigate the problem.
Its really strange, normally it should not touch the attached files.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

Admin
Site Admin
Posts: 1239
Joined: 16 Jun 2006, 08:55
Location: Germany
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Re: Can't send EMAIL to TrashMail

Post by Admin » 17 Dec 2006, 23:03

alexa wrote:Hello,
We are running instant FAX to MAIL service, the fax is converted to TIFF and sent to receiver. We've noticed that when our customers are using TrashMail the message can't pass to them. Meanwhile we've recommended not to use TrashMail with our service, but we would like to solve this problem.
We never send spam, the EMAIL whence we send our messages is out@faxsv.com
Hi,
your mail server is not configured correctly. It does not respect the RFC 1123.
Here is the error message in the log files of my mail server Postfix:
NOQUEUE: reject: RCPT from faxsv.com[64.187.111.210]: 450 <VPS222.home>: Helo command rejected: Host
not found; from=<out@faxsv.com> to=<XXXXXX@trashmail.net> proto=ESMTP helo=<VPS222.home>

It seems that your server uses a false HELO command. See http://cr.yp.to/smtp/helo.html:
A HELO request usually has a parameter showing the client's name:

220 heaven.af.mil ESMTP
HELO gateway.af.mil
250 heaven.af.mil

RFC 1123 requires that the parameter be ``a valid principal host domain name for the client host.'' However, some clients don't have names. I recommend that they use bracketed IP addresses:

220 heaven.af.mil ESMTP
HELO [10.43.0.25]
250 heaven.af.mil
If you have other questions, please don't hesitate to ask me.
Best regards,
Stephan Ferraro
Founder of TrashMail.com
CEO of Aionda GmbH

alexa
Posts: 2
Joined: 14 Dec 2006, 14:32
Contact:

FAXsv

Post by alexa » 18 Dec 2006, 07:40

I think weve fixed that. Thank you.
FAXsv

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