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Account inaccessible

Posted: 13 Sep 2006, 11:26
by suppi
Hi all,

once I created a TrashMail User Login.
When I tried to log in after a few month, I'd forgotten my password.
However, when I try to get it send via email, it says 'user not found or invalid'.

Any help??


Posted: 14 Sep 2006, 14:13
by Admin
Hmm it seems that your account has been deleted. Perhaps the account life span has expired?Try to create a new one with the same name.

Posted: 14 Sep 2006, 15:47
by suppi
Thanks for the reply.

I alread tried to create a new account with the name 'suppi'. It gives me the error messages:

Sorry. The source name is already taken. Please choose another one. Your source name is invalid or a reserved word of our system. Please choose another word.

If I try to login, it says

Error: Bad login name or password.

If I try to get my password send to my email adress it says:

Sorry. Username not found or invalid.

So somehow my account does exists and does not.

Any help greatly appreciated!

Posted: 14 Sep 2006, 19:19
by Admin
Did you used the same destination email address?
Because your account suppli is deleted, but reserved for 6 months for your old destination email address.

Posted: 15 Sep 2006, 08:44
by suppi
Thanks for your help.

But the account is 'suppi' not 'suppli' .
When tried to create the new account, I used the same destination address - is this what you meant?


Posted: 15 Sep 2006, 14:18
by Admin
Ok write me to your destination email address you use, and I will respond you if its correct. I could also make some tests, but I can't write your destination email address here in the public forum to protect your privacy and from spam.
I will respond you better via email.